In 2000, Palm Beach Community College created the IT Help Desk, which was designed as a Call Center to better assist the faculty, staff and administrators with technology related issues by tracking calls and escalating to other areas of resolution, if necessary.

Over the last five years the IT Help Desk has grown into a full service support desk, resolving over 50% of incoming issues on the first call. The Help Desk stays in direct contact with all other Information Technology sub-departments, from issue escalation through issue resolution and follow-up, to ensure customer satisfaction and quality of service.

Everyone who calls the Help Desk will get a follow-up call from one of our staff members to verify the highest level of customer satisfaction was obtained and to glean suggestions for improvement, if indicated. This information is fed back to the Information Technology Department in an effort to achieve the 100% customer satisfaction rating the department is constantly striving for; therefore, everyone's input is extremely important to us!.

In 2005  the IT Help Desk expanded the services offered to include support for the student community and quality assurance. In an effort to more accurately reflect its actual function, the IT Help Desk has changed its name to the Technology Service Center. The TSC is comprised of the Employee Help Desk, Student Help Desk and Quality Assurance Group.

Currently, the Student Help Desk, supports the wireless network, WebCT and Course in a Box. Please refer back to this page for additional support that may be added at a later date.